Privacy Policy

About GenEntra

GenEntra is a trading brand of Gennova B.V., a private limited company incorporated in the Netherlands.

For the purposes of applicable data protection legislation, Gennova B.V. is the controller of personal data processed through GenEntra unless otherwise stated.

Personal Data We May Collect

Depending on how you interact with GenEntra, we may process information that you voluntarily provide to us or that is generated through your use of our website.

This may include:

• Name and surname;
• Company name;
• Email address;
• Telephone number;
• Billing, delivery or project address where applicable;
• Country or region;
• Product selections and configuration details;
• Dimensions, finishes, colours and other requested specifications;
• Quotation and RFQ information;
• Correspondence and messages sent to us;
• Information necessary to process an enquiry, quotation or order;
• Technical information such as IP address, browser type, device information and website activity where collected by our website infrastructure or permitted cookies.

We aim to collect only information that is reasonably necessary for the relevant purpose.

How We Collect Personal Data

We may collect personal data when you:

• Use our contact forms;
• Contact us by email, telephone or another communication channel;
• Configure a product;
• Submit a Request for Quotation (RFQ);
• Request product or project information;
• Enter into commercial discussions with us;
• Place or discuss an order;
• Visit or interact with our website.

Certain technical information may also be generated automatically when you use the website.

How We Use Your Personal Data

We may use personal data to:

• Respond to enquiries and requests;
• Prepare and manage quotations;
• Process RFQ submissions;
• Review product configurations and specifications;
• Communicate regarding products, projects or potential orders;
• Process and administer confirmed orders;
• Arrange delivery or related services where applicable;
• Provide customer support;
• Maintain business and administrative records;
• Protect the security and integrity of our website;
• Prevent misuse, fraud or unlawful activity;
• Comply with applicable legal, accounting and tax obligations;
• Improve our website, products and services where appropriate.

Legal Bases for Processing

Under the GDPR, personal data must be processed on an appropriate legal basis. Depending on the circumstances, we may rely on:

• Contractual necessity – where processing is necessary to take steps at your request before entering into a contract or to perform a contract.
• Legitimate interests – where processing is reasonably necessary for our business operations, customer communication, website security or improvement of our services, provided that those interests are not overridden by your rights.
• Legal obligation – where we must process or retain information to comply with applicable law.
• Consent – where applicable and where consent is required by law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Product Configurator and Request for Quotation

GenEntra provides product configuration and Request for Quotation functionality that allows visitors to select products and communicate preferred specifications to us.

When you submit a quotation request, we may process your contact details together with the selected products, configurations, quantities, specifications and any additional information you provide.

This information is used to evaluate your request, prepare or discuss a quotation and communicate with you regarding the relevant products or project.

Website and WooCommerce Data

Our website may use WordPress, WooCommerce and related website technologies to provide product presentation, quotation, basket, administrative and website functionality.

Where information is submitted through these functions, relevant data may be stored within our website systems or associated technical infrastructure for the purposes described in this Privacy Policy.

The presence of WooCommerce functionality does not necessarily mean that payment is collected directly through the website. Where the website is used for quotation requests, the information is processed primarily for quotation and order administration purposes.

Contact Forms and Communications

When you contact GenEntra, we may retain the information contained in your enquiry and subsequent correspondence where reasonably necessary to respond to you, manage the commercial relationship, maintain business records or establish the history of a quotation or project.

Please do not provide sensitive personal information through our contact or quotation forms unless it is specifically necessary and requested.

Cookies and Similar Technologies

Our website may use cookies and similar technologies required for website functionality, security and user preferences. Other technologies may be used where permitted or where appropriate consent has been obtained.

More information about the categories of cookies and technologies used on the GenEntra website will be provided in our Cookie Policy.

Service Providers and Third Parties

We may use third-party service providers where reasonably necessary to operate our website and business. Depending on the services used, these may include providers involved in:

• Website hosting and infrastructure;
• Website maintenance and security;
• Email and communications;
• Business administration;
• Quotation and order processing;
• Delivery, logistics or installation where applicable;
• Professional, accounting or legal services.

Personal data is shared only where reasonably necessary for the relevant purpose or where disclosure is required by law.

We do not sell personal data.

International Data Transfers

Some technology or service providers may process information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA and data protection law requires additional safeguards, we take appropriate steps to ensure that the transfer is subject to a recognised legal transfer mechanism or other appropriate safeguards.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, administrative, accounting and legal requirements.

Retention periods may therefore differ depending on whether the information relates to a general enquiry, quotation, confirmed order, contractual relationship or legally required business record.

When personal data is no longer reasonably required, it may be deleted or anonymised, subject to applicable legal retention requirements.

Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or data storage system can be guaranteed to be completely secure. You should therefore also take appropriate precautions when communicating information online.

Your Rights Under the GDPR

Subject to the conditions and limitations provided by applicable law, you may have the right to:

• Request access to your personal data;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data;
• Request restriction of processing;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a competent supervisory authority.

To exercise a privacy right, please contact us at info@gennova.nl.

We may request reasonable information to verify your identity before processing a request where this is necessary to protect personal data.

Complaints

If you have concerns about how your personal data is processed, we encourage you to contact us first so that we can review your concern.

You also have the right to lodge a complaint with the Dutch supervisory authority for data protection, the Autoriteit Persoonsgegevens, or another competent supervisory authority where applicable.

Children's Privacy

GenEntra's products and services are not specifically directed at children. We do not intentionally seek to collect personal data from children through our quotation or commercial enquiry processes.

External Websites

Our website may contain links to third-party websites or services. GenEntra is not responsible for the privacy practices or content of websites operated independently by third parties.

We recommend reviewing the privacy information provided by the relevant third party before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, services or applicable legal requirements.

The latest version will be published on this page together with the applicable update date.